Consignments entrusted to Shipflee Logistics Pvt. Ltd. by you (hereinafter referred to as "Consignor" or "Merchant") for multi-carrier shipment, transportation, and delivery across India are subject to the terms and conditions outlined below.
- Binding Agreement: The Consignor acknowledges and agrees that these Terms and Conditions constitute a legally binding agreement between the Consignor and Shipflee upon booking any shipment or utilizing the platform.
- Authority & Ownership: The Consignor warrants that they are the owner or the legally authorized agent of the owner of the goods/articles tendered for transport, and accepts these terms without exception.
- Consignment Description & Legality: The Consignor warrants that the description, quantity, weight, and dimensions of the consignment accurately match the physical contents and do not contravene the Indian Post Office Act, Central/State GST regulations, or any other applicable statutory law.
- "Said to Contain" Basis: All shipments are accepted by Shipflee and its integrated delivery partners on a "Said to Contain" basis. Shipflee is under no obligation to verify the internal contents of parcels. The Consignor bears full responsibility for the accuracy of declarations.
- Inspection Rights: Shipflee and its integrated logistics partners reserve the right to inspect consignments at booking, sorting, or during transit to ensure safety and statutory compliance.
- Declared Value & Documentation: The Consignor must declare the correct commercial value and furnish valid invoices/e-way bills where mandated by Indian taxation laws.
- Prohibited & Contraband Articles: The Consignor strictly agrees not to tender any prohibited, hazardous, flammable, or restricted items including, but not limited to: explosives, firearms, liquid acids, flammables, bullion, precious gems, live animals, perishables without temperature controls, cash, passports, or contraband under Indian law.
- Pickup Windows & Cut-off Timings: Doorstep pickup requests scheduled prior to 12:00 PM are attempted on the same working day, while requests created post 12:00 PM are queued for pickup on the subsequent working business day.
- Failed Pickups: In the event of 3 consecutive failed pickup attempts attributable to sender unreachability or delayed handover, the pickup request will be cancelled, and any deducted booking fee will be promptly credited back to the Consignor's Shipflee wallet.
- Delivery Attempts & Address Accuracy: Shipments are delivered to the address provided by the Consignor. If delivery cannot be completed due to incorrect address, consignee refusal, or repeated non-contact, the consignment will be flagged for Return-to-Origin (RTO).
- Reverse Movement Charges: In the event of non-delivery or buyer refusal (RTO), consignors are liable for applicable reverse movement charges as per the selected delivery partner tariff.
- Weight Discrepancy & Audits: In the event the audited physical or volumetric weight (L×W×H/5000) recorded by delivery partners exceeds the weight declared at booking, the deficit amount will be adjusted from the Consignor's wallet balance with detailed scan proof.
- Transit Timelines & Force Majeure: Regular transit estimates exclude public holidays, natural disasters, severe weather events, strikes, political unrest, or force majeure events outside the reasonable control of Shipflee and its delivery partners.
- Single Package per AWB: Consignors must attach one unique Airway Bill (AWB) barcode label per physical box. Multiple packages bound to a single barcode are strictly disallowed.
- Claims for Loss or Damage: Any formal claim for in-transit damage or lost packages must be submitted in writing within three (3) calendar days of delivery (or scheduled delivery) via email to support@shipflee.com, supported by physical photos of packaging and damaged items.
- Standard Liability & Transit Coverage: Standard carrier compensation for proven transit loss or damage is limited to the declared invoice value or Rs. 2,000/- (Rupees Two Thousand), whichever is lower, unless covered under additional transit protection.
- COD Remittances & Wallet: Cash-on-Delivery (COD) collections remitted by delivery partners are credited to the merchant's verified bank account or digital wallet in accordance with standard settlement cycles.
- Jurisdiction: All legal disputes, claims, or arbitrations arising from services rendered shall fall under the exclusive executive jurisdiction of the competent courts in Delhi, India.